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CVE-2026-102490

Zammad packages built with packager.io (DEB and RPM) could have allowed a local attacker who already had file system write privileges as the unprivileged zammad service account…

  • Severity: Critical
  • CVSS 9.4
  • EPSS 0.55%
  • On CISA KEV
  • P1 · Patch now

Why P1: on CISA KEV.

Description

Zammad packages built with packager.io (DEB and RPM) could have allowed a local attacker who already had file system write privileges as the unprivileged zammad service account to escalate to full root privileges on the host. Service processes began running as root and executed files that were owned and writable by the zammad account before dropping their identity to that account. An attacker holding that foothold could have escalated within seconds, because the affected services were restarted automatically whenever they stopped; no administrator interaction was required. Only installations from the DEB and RPM packages were affected — installations from source or the official container images were not. All released packaged versions were affected.

CISA Known Exploited Vulnerability

Added 2026-10-02, remediation due 2026-10-05. Ransomware use: Unknown. Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for…

Affected products

  • docker Version details not specified in source
  • linux linux kernel Version details not specified in source
  • zammad < 7.2.2
  • Zammad GmbH Zammad Version details not specified by CISA

Weakness

CVSS vector

CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:A/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:Y/R:X/V:C/RE:X/U:X

References

Published 2026-09-30 · updated 2026-10-09 · sources: NVD, GitHub Advisory Database, CISA KEV